Refund Policy

You can return most new, unopened and unused items within 7 days of delivery for an exchange, (unfortunately, shipping charges are not refundable).

Items must be returned in new, unopened and unused condition and contain all original materials included with the shipment.

If the returned item is accepted after inspection by Kuthoos you will receive an exchange of the same product or a product of the same value.

If the return is a result of our error, inform us immediately either via email or call us. We will ship the correct item (s) at no additional cost or shipping fee.

How to return an item :

To return an item, you need to email us at sales@kuthoos.com.my or call us at 010-7978002

Office Hours :

Kuthoos Wholesale Sdn Bhd
No 58, Jalan Tun H S Lee
City Centre
50000 Kuala Lumpur
Wilayah Persekutuan Kuala Lumpur

Tel : 03 – 20725436
Operating Hours : 9am – 5pm, Monday – Friday

Non-Returnable Item

Items that are opened, in used condition, or beyond 7 days of delivery may not be returned or exchanged.

We apologize for any inconvenience this may cause.

Damaged Shipment

If the carton arrived damaged, please contact us

Tel : 03 – 20725436
Operating Hours : 9am – 5pm, Monday – Friday
Or email us at sales@kuthoos.com.my

If a damaged item is returned, we will ship an undamaged item at no additional cost of shipping fee.

Exchange Policy :

After Kuthoos receives your item, it will be inspected. If the item is returned in new, unopened, and unused condition within 7 days of delivery, we will exchange the product.